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Refine
LOG IN OR REGISTER
Contact Us
Newly Closed Loans
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Escrow Basics
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Updated Articles
Contacts
Last Updated: 09/24/2024
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Escrow Statement FAQs
Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
Keeping Track of Your Escrow Activity
Last Updated: 09/24/2024
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Escrow Statement FAQs
How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...
Change in Your Mortgage Payment
Last Updated: 09/24/2024
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Escrow Statement FAQs
Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too. Reasons your expenses changed may include: Insurance: Changes...
Shortage
Last Updated: 09/24/2024
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Escrow Statement FAQs
What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
Surplus
Last Updated: 09/24/2024
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Escrow Statement FAQs
What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
Escrow Basics
Last Updated: 09/24/2024
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Escrow Statement FAQs
What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Video: Understanding Your Escrow Statement
Last Updated: 09/12/2024
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Escrow Statement FAQs
We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure ...
Homeowner's/Hazard Insurance
Last Updated: 10/15/2025
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Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
Escrow, Tax & Insurance
Last Updated: 10/15/2025
Lower My Payment
Last Updated: 10/15/2025
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