Updated Articles

11. Insurance Department

    Last Updated: 11/24/2025 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, ple...

12. Accessing Statements Online

    Last Updated: 11/13/2025 in Year-End Statements
    Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your st...

13. Receiving My Statement

    Last Updated: 11/13/2025 in Year-End Statements
    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2025, we will notify you by email when your statement is available online ...

14. Year-End Statement Basics

    Last Updated: 11/13/2025 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

15. Go Paperless *NEW Options!*

    Last Updated: 11/06/2025

16. E-Delivery Options

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

17. Accessing Statements Online

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...

18. How to Enroll

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and...

19. Why Go Digital?

    Last Updated: 05/01/2025 in Online Access
    Setting up your online account lets you manage your loan your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule one-...

20. Access Outside the U.S.

    Last Updated: 02/03/2025 in Online Access
    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...

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