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Contact Us
Newly Closed Loans
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Year-End Statement Basics
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Updated Articles
Tax Deductions
Last Updated: 10/15/2025
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Year-End Statements
How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...
Accessing Statements Online
Last Updated: 10/15/2025
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Year-End Statements
Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
Who to Contact
Last Updated: 10/15/2025
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Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
Disaster Assistance
Last Updated: 10/15/2025
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Disaster Claims & Assistance
I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
Claims
Last Updated: 10/15/2025
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Disaster Claims & Assistance
What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
Payments and Payoffs
Last Updated: 10/15/2025
Ways to Pay
Last Updated: 10/15/2025
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Payments and Payoffs
How can I make payments? We offer a variety of quick and easy payment options. Choose the way that is most convenient for you: Online via our website or app Set up autopay (recurring monthly ACH drafts) online or by phone Call to set up budge...
Paying Off Your Loan
Last Updated: 10/15/2025
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Payments and Payoffs
A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
Monthly Autopay
Last Updated: 10/15/2025
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Payments and Payoffs
What is autopay? Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into two ...
Budget Drafts (Biweekly)
Last Updated: 10/15/2025
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Payments and Payoffs
Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...
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