American Heritage Lending - Homeowner Learning Center
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Table of Contents
Table of Contents
Refine
LOG IN OR REGISTER
Contact Us
Business Purpose Loans
Newly Closed Loans
Online Access
Payments and Payoffs
Escrow, Tax & Insurance
Escrow Statement FAQs
Disaster Claims & Assistance
Year-End Statements
Lower My Payment
Financial Hardship
Go Paperless *NEW Options!*
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Glossary
LOG IN OR REGISTER
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Insurance Department
Other Correspondence
Business Purpose Loans
Business-Purpose Loans: How to Register Online
3rd-Party Authorization
Newly Closed Loans
Online Access
Payments and Payoffs
Escrow, Tax & Insurance
Escrow Basics
Homeowner's/Hazard Insurance
Claims
Property Taxes
Escrow Waiver
Escrow Statement FAQs
Disaster Claims & Assistance
Year-End Statements
Year-End Statement Basics
Receiving My Statement
Accessing Statements Online
Tax Deductions
Who to Contact
Lower My Payment
Financial Hardship
We're Here to Support You
Mortgage Assistance Options
How to Request Mortgage Assistance
Additional Resources
Gracefully Exiting Your Loan
Go Paperless *NEW Options!*
Popular Articles
How to Request Mortgage Assistance
Last Updated: 02/03/2026
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Financial Hardship
How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
Mortgage Recast Overview
Last Updated: 02/03/2026
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Lower My Payment
If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long te...
Who to Contact
Last Updated: 02/03/2026
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Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
Claims
Last Updated: 12/01/2025
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Disaster Claims & Assistance
What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
Getting Started
Last Updated: 02/03/2026
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Newly Closed Loans
Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way As your servicer, you can expect us to: Send statements. Receive and apply yo...
Mortgage Assistance Options
Last Updated: 02/03/2026
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Financial Hardship
Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidelin...
Other Correspondence
Last Updated: 02/03/2026
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Contact Us
Other Correspondence First Home Mortgage PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests First Home Mortgage PO Box 3398 Englewood, CO 80155 ...
Escrow Basics
Last Updated: 02/03/2026
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Escrow, Tax & Insurance
What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Receiving My Statement
Last Updated: 11/13/2025
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Year-End Statements
When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2025, we will notify you by email when your statement is available online ...
Gracefully Exiting Your Loan
Last Updated: 02/03/2026
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Financial Hardship
If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...
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